Comprehensive Eye Care Services

Last updated: 5 October 2026

Focused Care Optometry by Elspeth Wrigley ("Focused Care Optometry", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

As an optometry practice, we collect and handle personal information, including sensitive health information, in order to provide optometry and eye-care services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you can access or correct information we hold about you.

Business name: Focused Care Optometry by Elspeth Wrigley

Practice address:
Shop 2, 828 Old Cleveland Road
Carina QLD 4152
Australia

Phone: (07) 3111 9195

Email: admin@focusedcareoptometry.com.au

Website: focusedcareoptometry.com.au

For privacy-related enquiries, please contact us using the details above.

The information we collect depends on your interaction with us and the services we provide.

We may collect:

• Your name
• Date of birth
• Residential or postal address
• Telephone number
• Email address
• Emergency contact details
• Parent, guardian or carer details where applicable
• Other identifying or contact information you provide to us

As an optometry practice, we may collect sensitive health information relevant to providing your care, including:

• Medical and ocular history
• Previous eye conditions and diagnoses
• Current medications
• Allergies
• Family medical and ocular history
• Eye examination results
• Visual acuity and prescription information
• Refraction information
• Contact lens information
• Retinal images and other clinical photographs
• OCT and other diagnostic imaging
• Visual field results
• Corneal topography and other diagnostic test results
• Axial length measurements
• Information relating to myopia management
• Information relating to paediatric eye care
• Referrals and correspondence
• Reports from other health professionals
• Other health information reasonably necessary to provide appropriate eye care

Where applicable, we may collect:

• Medicare details
• Private health insurance or health fund details
• Information required to process claims
• Payment and billing information

If you contact us through our website, we may collect information you provide through our online contact form, including:

• Your name
• Email address
• Telephone number
• Information contained in your message
• Files or attachments that you choose to upload

Please avoid providing unnecessary sensitive health information through a general website contact form.

We generally collect personal information directly from you.

For example, we may collect information when you:

• Contact us by telephone, email or through our website
• Complete our online contact form
• Request or make an appointment
• Attend an appointment
• Complete patient registration or medical history information
• Provide information during an eye examination
• Purchase products or services from us
• Communicate with us about your care

We may also collect information from third parties where permitted by law and reasonably necessary to provide your care. These may include:

• Other health professionals
• Referring practitioners
• Hospitals and clinics
• Parents, guardians or authorised representatives
• Medicare or private health insurers
• Other people you have authorised us to communicate with

We may also receive personal information through third-party services that assist us with appointment bookings, practice administration, website operation, communications and other business functions.

We use Optomate as our practice management system.

Optomate is used to manage information necessary to operate our optometry practice, which may include patient demographic information, clinical records, prescriptions, appointment information, billing information and other information relevant to the provision of eye-care services.

We limit access to patient information to authorised persons who require access for legitimate clinical, administrative or business purposes.

Optomate's current platform is operated by Monkey Software and uses Microsoft Azure infrastructure. We rely on the security and privacy measures provided by our practice-management provider as part of our overall information-security arrangements.

Our website provides access to online appointment booking through MyHealth1st, operated by HealthShare.

When you make an appointment through MyHealth1st, information you provide may be collected and processed by HealthShare in accordance with its privacy policy.

We may receive information from MyHealth1st that is necessary to manage your appointment and provide your care.

MyHealth1st states that information collected through its platform can include contact and booking information and that it is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We use GoDaddy for our business email services.

Email communications with us may contain personal information and, where relevant, information relating to your eye care.

GoDaddy operates internationally and states that personal information may be transferred from Australia to other jurisdictions, including the United States, as necessary to provide its services.

We take reasonable steps to ensure that personal information handled through our email systems is protected in accordance with applicable Australian privacy requirements.

Where possible, please avoid sending highly sensitive health information by ordinary email unless we have specifically asked you to do so.

Our website uses Google reCAPTCHA to help protect online forms from spam, abuse and automated submissions.

When reCAPTCHA is used, information may be collected by Google in connection with its operation.

Google's own privacy and terms information applies to Google's collection and use of information through reCAPTCHA.

We may collect, hold, use and disclose personal information for purposes including:

• Providing optometry and eye-care services
• Conducting eye examinations
• Assessing and managing your ocular and visual health
• Providing paediatric eye care
• Providing myopia management and control services
• Providing contact lens services
• Conducting diagnostic testing
• Maintaining accurate clinical records
• Developing and managing treatment or management plans
• Managing appointments
• Communicating with you about your care
• Providing referrals and communicating with other health professionals involved in your care
• Processing Medicare and private health insurance claims
• Processing payments
• Responding to enquiries
• Providing products and services you request
• Managing and improving our practice
• Operating and maintaining our website
• Managing information technology systems
• Meeting legal, regulatory and professional obligations
• Managing complaints, incidents and risks
• Preventing fraud or misuse of our services
• Communicating information about our services where permitted by law

We will only use or disclose sensitive information, including health information, for purposes permitted under applicable privacy laws.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, where you have consented to the disclosure, or where disclosure is otherwise permitted or required by law.

Depending on the circumstances, information may be disclosed to:

• Optometrists and staff involved in your care
• Other health professionals involved in your care
• Referring practitioners
• Hospitals, clinics or other healthcare providers
• Medicare and private health insurers
• Appointment and practice-management providers
• Payment processors and financial institutions
• Information technology and cloud-service providers
• Website and communications providers
• Professional advisers, insurers and auditors
• Government agencies or regulators where required or authorised by law
• Parents, guardians or authorised representatives where appropriate
• Other people or organisations you have authorised us to communicate with

We only disclose information that is reasonably necessary for the relevant purpose.

We do not sell your personal or health information.

Some of the technology and service providers we use operate internationally or may store or process information outside Australia.

This may include technology associated with:

• GoDaddy email services
• Cloud and information-technology services used by our practice-management systems
• Website technologies and third-party services

For example, GoDaddy states that personal information may be transferred internationally, including to the United States.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable Australian privacy laws.

Because technology providers and their infrastructure can change, the countries in which information is stored or processed may also change.

Our website may use cookies and similar technologies to:

• Allow the website to function
• Improve the user experience
• Understand website usage
• Protect online forms
• Improve our online services

Third-party services incorporated into or linked from our website may also use cookies or similar technologies.

You can adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect the functionality of some websites or services.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, these measures may include:

• Secure practice-management systems
• Password protection
• Access controls
• Limiting access to information to authorised persons
• Confidentiality obligations for staff and service providers
• Secure storage of physical records
• Appropriate electronic security measures
• Reasonable safeguards for information transmitted electronically
• Regular software and security updates

No electronic storage or transmission method can be guaranteed to be completely secure. However, we take reasonable steps to protect the personal information we hold.

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate clinical and business records, comply with legal and professional obligations, resolve disputes and meet other legitimate business requirements.

Health records may be subject to specific retention requirements. We will retain and securely dispose of records in accordance with applicable legal and professional requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

You may request access to personal information we hold about you.

To make an access request, please contact us using the details in this Privacy Policy.

We may need to verify your identity before providing access.

We will generally respond to an access request within a reasonable period.

In some circumstances, we may be permitted or required by law to refuse access to particular information. If this occurs, we will explain the reasons for our decision where we are permitted to do so.

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

If you believe that we have handled your personal information in a way that breaches applicable privacy laws or this Privacy Policy, please contact us so that we can investigate and attempt to resolve your concerns.

Privacy Officer
Focused Care Optometry
Shop 2, 828 Old Cleveland Road
Carina QLD 4152

Email: admin@focusedcareoptometry.com.au
Phone: (07) 3111 9195

We will acknowledge and investigate privacy complaints and provide a response within a reasonable period.

If you are not satisfied with our response, or if you would prefer to make a complaint directly to the regulator, you can contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992

We take reasonable steps to protect personal information from unauthorised access, loss or disclosure.

If a data breach occurs that is subject to Australia's Notifiable Data Breaches scheme, we will comply with our legal obligations, including notifying affected individuals and the OAIC where required.

Focused Care Optometry provides paediatric eye-care services and may collect personal information and health information relating to children.

Where appropriate, we may collect information from a parent, guardian or other authorised representative.

We take particular care when handling information relating to children and manage that information in accordance with applicable privacy laws and our professional obligations.

We may communicate with patients about our services, practice updates or other information where permitted by law.

Health information will not be used for direct marketing unless permitted by applicable privacy laws, including where the required consent has been obtained.

You may opt out of receiving marketing communications at any time by contacting us or using an unsubscribe facility where provided.

We may continue to send communications that are necessary for the provision or management of your care, such as appointment-related communications.

Our website may contain links to third-party websites or services, including online appointment booking services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, third-party providers or privacy obligations.

The current version will be published on our website and will include the date it was last updated.

If you have any questions about this Privacy Policy or how Focused Care Optometry handles personal information, please contact us:

Focused Care Optometry by Elspeth Wrigley

Shop 2, 828 Old Cleveland Road
Carina QLD 4152
Australia

Phone: (07) 3111 9195
Email: admin@focusedcareoptometry.com.au

Last updated: 5 October 2026